New Hope Clinic – COVID-19 Update 11/18/2020
Thanks to our dedicated staff and committed volunteers, we are providing medical services and fulfilling pharmacy needs for our patients during this healthcare crisis. We understand that our patients with chronic diseases are some of the most at risk of COVID-19 complications. We are scheduling the minimum number of volunteers needed to ensure the safety of our volunteers, staff and patients.
Here are new procedures we have put in place for you:
Boiling Spring Lakes Location: Mon-Wed 8am-5pm, Thurs 8am-7pm, Fri 8am-12pm. Everyone arriving at the clinic will be welcomed outside the door to be asked a few questions and have their temperature checked before entering.
Shallotte Location: Services have restarted here on a limited basis.
Office Visits: We will ask patients questions when they call in to determine if a virtual visit or in-person visit is most appropriate. Virtual visits help ensure the safety of our patients and volunteers, and to conserve use of personal protective equipment and disinfecting supplies, but are not always the best answer. Virtual visits are secure video-consults with the patient’s provider over the patient’s smartphone or laptop or by a phone call. We will help the patients with instructions on how to do the video-consult and what to do when arriving for an in-person visit.
Respiratory Symptoms: If a patient arrives with respiratory symptoms, the visit will be conducted at the patient’s car, in our tent at the rear of the clinic, or over the phone. Call the office or Click Here to learn What to Do if You Are Sick. We are able to complete the SARS-COV-2 diagnostic testing here for our patients.
Dental Services: At this time, we cannot offer dental services because of a higher risk of fluid transmission and limited availability of our all volunteer dental staff. Call if you need other options for dental care.
Medication Drive-thru: Patients can still pick up their medications at the Boiling Spring Lakes clinic. Patients should call for refill requests at least two days ahead to allow time for review and we will attempt to sync as many medications to a 90-day pick-up schedule as possible. We cannot control timing of delivery for PAP meds. Patients should call when they arrive in the parking lot and medications will be brought out to the car by staff.
Other questions and enrollments will be handled over the phone and online as much as possible.
By conducting more visits virtually, we need to have some of our patients monitoring their own vitals at home, so donations of digital blood pressure cuffs, home thermometers and pulse oximeters, as well as our regular need for nebulizers and cases of bottles water, are greatly appreciated. Some of these and other helpful items are found on our Amazon charity wish list. (NEW HOPE AMAZON SMILE Wish List )
We are putting additional controls in place and we will continually update them per CDC/ NC DHHS/ Brunswick County guidelines.
Help us continue to serve our patients and the community. They need NHC now more than ever!
The county has established a website ( www.brunswickcountync.gov/health/coronavirus/) with useful links. Please visit this website for reliable local and national information.
New Hope Clinic history:
In 1998, a small group of compassionate people with a big vision joined together and founded New Hope Clinic. That first year we operated out of a single room and treated 38 patients. From this modest beginning, New Hope Clinic has come a long way. We now operate a 4,000 sq. ft. facility in Boiling Spring Lakes where we provide care five days per week, and limited services are offered at a satellite clinic in Shallotte.
In addition to primary medical care, we offer specialty clinics for urology, EKG, dental, diabetes treatment, and medical eye care. We have a limited pharmacy onsite and a Pharmacy Assistance Program. We host diabetes education classes, a weight management support group and partner with other organizations to provide additional services
A small staff and over 150 volunteers, including doctors, dentists, FNPs, PAs, pharmacists, nurses, medical & dental assistants, and administrative support personnel, contribute over 12,000 volunteer hours to provide nearly 6,000 patient encounters annually.
We help nearly 1,000 patients each year, but the need is even greater. Please help us spread the word about New Hope Clinic!
Click here to learn how to become a patient!